Systems Technician
Position Description
Are you an IT professional that has a passion for technology and helping others? Do you love working with computers and software and enjoy fixing things? If so, then join the Westland Public Library and help serve the technological needs of the organization. The Westland Public Library is seeking an enthusiastic and accomplished systems technician. This is a full time position with benefits.
Under supervision of the Head of Technology, install, monitor, maintain, and protect the local area network consisting of servers, workstations, network hardware, equipment, and associated peripherals. Respond to and assist with the technological needs of library staff and patrons. Cross-training and working in other departments is a requirement. This position requires complete confidentiality.
Summary
| Reports to: | Head of Technology |
| Schedule: | Full time, 40 hours per week, including days, nights and weekends. |
| Union Representation: | Westland Library Union SEIU Local 517M (Non-Supervisory) |
| Salary: | Starts at $20.48/hour (current contract in negotiations) |
| Benefits: | Vacation leave, personal leave and paid holidays. Employer provided contribution to retirement (401a) after meeting service requirements. Health, dental and life insurance. Reimbursement for vision expenses. |
Duties and Responsibilities:
- Set up, maintain, troubleshoot, repair, and replace computer hardware and peripherals.
- Provide technical assistance and support for staff queries and issues related to computer systems, software, and hardware.
- Assist, train, and advise staff in use of computing systems and applications.
- Assist patrons in the use of library equipment including printing, FAX, internet stations, and audio/video equipment.
- Install, configure, and troubleshoot operating system software, networking software, library automation software, and other application software.
- Assist in setting up audio/video equipment for events such as presentations, classes, or movie parties.
- Assist in the management of Windows servers, including Domain Controllers, Hybrid Exchange/M365, DNS, DHCP, and Print/PC management system.
- Assist in the administration of Linux servers, including backup server, NAS file servers, and gaming server.
- Assist in the management of the library’s website and calendar/events system.
- Assist in the imaging of crucial data for servers, staff workstations and networking devices, and disaster recovery operations.
- Monitor the performance of computer systems and networks in order to determine whether and where adjustments should be made.
- Assist in the management of network security including firewall, anti-virus, anti-spyware, file permissions, user accounts, system updates, and security patches. Respond to any compromised situations in a timely and effective manner.
- Develop and conduct training and instruction for staff on operating system, application and hardware issues.
- Interface with hardware and software vendors for advanced technical support, warranty, and repair.
- Assist with the administration of the hosted library catalog system.
- Assist contractors with computer and network problems on HVAC and security systems.
- Uses own vehicle for travel away from the library building.
- Performs other duties as assigned by the department head.
Education and Experience:
- Associate’s Degree in Computer Science or Computer Information Systems required or equivalent experience.
- At least 2 years IT experience.
- A+ certification or equivalent knowledge.
- Bachelor’s Degree in Network and IT Administration, Computer Science, or Computer Information Systems preferred.
Knowledge, Skills and Abilities:
- Basic knowledge and understanding of LAN, networking, Microsoft Windows systems, Linux systems, components, peripherals, and software.
- Experience with firewalls, content filters, anti-virus or other security technologies.
- Experience with web technologies and software including IIS, DNS, DHCP, and RDP.
- Experience with virtualization software, including Microsoft Hyper-V.
- Experience with remote systems management and a working knowledge of Powershell and Windows commands.
- Good communication skills and the ability to interact professionally with management, staff, vendors, and the public.
- Ability to establish and meet priorities for service, maintenance, upgrades, and training.
- Ability to work independently and collaboratively.
- Ability to plan and accomplish technical work.
- Ability to use knowledge and training to productively serve the needs of the library.
- Willingness to maintain skills in above-mentioned areas through active participation in appropriate professional learning experiences.
- Ability to perform duties with minimal supervision.
Physical Requirements:
- Physical ability to lift up to 50 pounds and carry short distances. Ability to push or pull up to 80 pounds on a cart.
- Ability to sit, stand, stoop, bend, reach, climb, or crouch.
- Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally.
- Sufficient vision which permits the employee to produce and review documentation in both electronic and hard copy form.
As a condition of employment, the successful candidate must pass a background check and pre-employment physical.
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The details herein are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. The library reserves the right to revise this job description at its discretion.
Application Deadline
Apply by July 17, 2025.