Technology Aide I

Position Description

The Westland Public Library is seeking a friendly, tech-savvy Technology Aide to join our Adult Services team. This position offers an opportunity to work directly with patrons, helping them navigate computers, mobile devices, and digital resources while building confidence with everyday technology. The ideal candidate enjoys working with people of all experience levels and takes pride in making technology approachable and accessible for the community. If you enjoy problem-solving, helping others learn new skills, and working in a welcoming public service environment, this could be a great fit.

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As part of the Adult Services team, the Technology Aide works under the guidance of the Head of Adult Services to assist patrons with a wide range of technology needs. This includes helping with tasks such as logging in to library computers, emailing, printing, scanning, completing online forms, and accessing wireless networks. The Technology Aide also helps patrons learn how to use the library’s digital resources, including databases, ebooks, audiobooks, and streaming media.

In addition to providing hands-on technology assistance, the Technology Aide helps monitor the library’s public computer system, supports technology setup for library programs and events, and offers one-on-one help appointments for patrons learning new technology. This position also collaborates with staff across the library and contributes to projects that enhance the library’s services and strengthen its presence in the community.

Summary

Reports to:	Head of Adult Services
Schedule:	Part time, 20-25 hours per week. Flexible schedule to include days, nights and weekends.
Union Representation:	Westland Library Union SEIU Local 517M (Non-Supervisory)
Salary:	Starts at $14.89 per hour. Increases to $15.49 on July 1, 2026.
Benefits:	Prorated vacation leave, personal leave and paid holidays for employees working 20 or more hours per week. Employer provided contribution to retirement (401a) after meeting service requirements.

Responsibilities

Essential Responsibilities

1. Provides hands-on assistance to patrons using library technology, including logging into public computers, printing, scanning, emailing, web browsing, and connecting to wireless networks.
2. Assists patrons with the library’s online catalog, digital collections, and electronic resources, including eBooks, audiobooks, databases, and streaming services.
3. Helps patrons complete everyday technology tasks such as filling out online forms, creating documents, attaching files, and navigating websites and online services.
4. Provides one-on-one technology assistance through scheduled appointments and informal interactions throughout the library.
5. Monitors the library’s public computer reservation system and ensures compliance with established computer and internet use policies.
6. Assists staff with basic technology setup and troubleshooting for library programs, meetings, and events (e.g. projectors, laptops, presentation equipment).
7. Maintains familiarity with library digital services, public computing systems, and commonly used technology in order to assist patrons effectively.
8. Promotes a welcoming and inclusive environment by providing respectful and equitable service to all patrons regardless of background, ability, or level of technology experience.
9. Protects patron privacy and confidentiality in accordance with library policies and professional ethical standards.

Additional Responsibilities

1. Assist with library programs, displays, and other public service initiatives as assigned.
2. Maintains a clean and organized public technology area.
3. Performs other related duties as assigned by the supervisor or library administration

Qualifications

Required

• High school diploma or GED.
• Experience assisting others with computers, mobile devices, or basic technology.
• Working knowledge of common computer applications, internet browsers, and email.
• Ability to explain technology concepts clearly to individuals with varying levels of experience.
• Ability to provide friendly, patient, and professional customer service to a diverse public.
• Ability to work both independently and collaboratively in a team environment.
• Ability to manage multiple tasks and interruptions in a busy public service environment.
• Reliable attendance and punctuality.

Preferred

• One to two years of public service experience, preferably in a public library or similar community-focused organization.
• Experience assisting patrons or customers with digital literacy or technology instruction.
• Familiarity with library digital platforms such as Libby, Hoopla, or similar eBook and streaming services.
• Familiarity with current web browsers (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox).
• Experience using or assisting with mobile devices and operating systems such as Android, iOS, tablets, or e-readers.
• Basic familiarity with public library services, procedures, and integrated library systems.
• Strong keyboarding and data entry skills.

Physical Requirements

• Ability to stand, walk, bend, stoop, reach, and sit for extended periods while assisting patrons.
• Ability to lift and carry materials weighing up to 25 pounds and push book carts weighing up to 200 pounds.
• Sufficient clarity of speech and hearing to communicate effectively with patrons and staff.
• Sufficient vision to read and review materials in both electronic and print formats.

The physical demands described above are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Application Deadline

Applications will be accepted until April 12, 2026.